Refund policy

• We offer replacements only for products that are received damaged, defective, or incorrect.
• Refunds/Return will be issued only if we are unable to provide a replacement for the damaged, defective, or incorrect product.
• Customers must report any damaged, defective, or incorrect product within 48 hours of delivery, along with clear photos/videos of the product and its packaging.
• You are NOT ELIGIBLE for a Refund/Return or Replacement unless you provide an unedited full-length video of the packaging.
• To be eligible for a replacement or refund, the original product must be returned to us in its original condition, along with all accessories and packaging.
• The return shipping cost must be borne by the customer. Peek A Boo does not arrange or reimburse return shipping.
• Once we receive and inspect the returned product, we will process the replacement or, if a replacement is not possible, issue a refund.
• Shipping charges are non-refundable, except when the damaged or defective product was the only item in the order/package.
• If the order contains multiple products, only the value of the eligible product will be considered for replacement or refund. The original shipping charges will not be refunded.
• We maintain a strict No Cancellation Policy. Once an order has been successfully placed, it cannot be cancelled. We kindly request customers to review their order carefully before completing the purchase.
• Products damaged due to misuse, mishandling, normal wear and tear, or accidental damage after delivery are not eligible for replacement or refund.

• Products damaged due to mishandling of third-party courier agencies are not eligible for replacement or refund. 

• Clearance sale items or products sold with disclosed defects are not eligible for replacement or refund unless the item received is different from the product description.

For returns, refunds or replacements, email us on hellopeekaboo.2025@gmail.com